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  1. Snapmaker
  2. FAQ
  3. Pre-sales

Pre-sales

  • Snapmaker Care
  • Snapmaker’s Limited Warranty
  • How can I become a reseller or distributor?
  • Which countries can the product be shipped to?
  • Will Snapmaker offer a warranty for Kickstarter rewards?
  • Do I have to pay any extra fee?
  • Where can I buy machines and accessories?
  • How much does the shipping cost?
  • Do you have any certification or approval to ship your product to EU and US?
  • Do I have to pay any Tax or VAT fees?
  • Why do customers still need to pay for the VAT as the package is shipped from local?
  • Where can I get an invoice?
  • How to cancel the order?
  • What is the refund and returning policy?
  • What kind of power adapter will be shipped?
Snapmaker  Support
SNAPMAKER 2.0 
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MODULES & ADDONS 
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  • Emergency Stop Button
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FAQ 
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CONTACT US
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Pre-sales and Logistics: info@snapmaker.com
Technical Support: support@snapmaker.com
Reselling: sales@snapmaker.com
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Tel: +86(0)755 26926117
Office Hours: Monday to Friday, 9:30-18:30 (GMT+8:00)
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