If you're having trouble placing an order, please follow the steps below to identify and resolve the issue:
Firstly, Check if your shipping address is located in a supported country or region.
Snapmaker does not support delivery to countries and regions other than the below. If your desired shipping destination is not included in the list, please click here to place an order through our distributor or email our customer service team at info@snapmaker.com for further assistance.
US Site: United States
EU Site: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Global Site: Afghanistan, Albania, Andorra, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Brunei, Cambodia, Canada, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Japan, Jersey, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liechtenstein, Macao, Macedonia, Malaysia, Maldives, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Myanmar [Burma], Nepal, New Zealand, North Korea, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Qatar, Réunion, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Svalbard and Jan Mayen, Switzerland, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, United Kingdom, Uzbekistan, Vatican City, Vietnam, Yemen
Secondly, Ensure you're browsing the correct regional store.
For example, if you're located in the EU, please shop via the EU Site instead of the Global Site.
If you're on the wrong site, you can switch by clicking the region selector button in the top-right corner of the store page.
Finally, If you're using the Global Site, make sure you've selected the correct product version for your shipping region.
Some products are only available in specific regions. Double-check that you've chosen the appropriate version for your location.
For example, when you buy Breakaway Support for PLA, if your shipping address is in Australia, you need to choose to send it to AU, instead of UK/CA/Others, otherwise, it will show that the order can not be placed.
Note:
CA: Canada
AU: Australia
UK: United Kingdom
NO&CH: Norway&Switzerland
Other Regions: Apart from the Above
If you’ve confirmed all of the above but still can’t complete your order, please contact our customer service team at info@snapmaker.com.
To help us resolve the issue quickly, please include the following information in your email:
- A screenshot of your checkout page
- Your full shipping country/address
- The direct link to your checkout page
Our team will get back to you within 1 business day with assistance.