Welcome to Support Center
Snapmaker 2.0 | Luban | Academy | 10W Laser Module

Product Support

See All

Snapmaker Wiki

For Artisan and J1

A centralized documentation repository that includes manuals, maintenance, troubleshooting, and FAQ.

Software Support

Snapmaker Luban

Open source slicing software, empowering you to 3D print, laser engrave and cut, and CNC carve.

Academy

From theoretical knowledge to high-level tips and tricks on using your Snapmaker, here is everything you need on your way to mastery of creating.

Learn More

Service Request and Inquiry

Snapmaker Care
Snapmaker Care
Comprehensive protection for your peace of mind.
Learn More
Product Warranty
Warranty Policy
Get a repair, replacement, or refund.
Learn More
Shipping and Delivery
Shipping and Delivery
Get more information about the Shipping time and Shipping Fee
Learn More
Payment
Payment
Get more information about the Payment Method or ask for a Quotation
Learn More
Logistics Service
Logistics Service
Get more information about the Logistics Status or Package Exception Handling Method
Learn More
Promotion
Promotion
Get more information about the Coupon Code or Promotion Activity
Learn More
Product Inquiry
Product Inquiry
Get more information about the Model Comparsion or Model Compatibility
Learn More
Cooperation
Cooperation
Apply to be a Distributor or Review a Product
Learn More
Still need help?

Get solutions from Snapmaker Team by sending an inquiry.

Order/Shipping Issues Return/Refund Request Troubleshooting Request