🛒Buying Guide

Find the right machine

Take a quick quiz to find the right machine!: Machine Quiz

Get a quotation

If you need a quotation, please fill in the Quotation Request Form and our customer service team will provide the quotation for you via email within 1-2 business days.

Shipping Country/Region

US Site: United States

EU Site: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Global Site: Afghanistan, Albania, Andorra, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Brunei, Cambodia, Canada, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Japan, Jersey, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liechtenstein, Macao, Macedonia, Malaysia, Maldives, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Myanmar [Burma], Nepal, New Zealand, North Korea, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Qatar, Réunion, Russia, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Svalbard and Jan Mayen, Switzerland, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vatican City, Vietnam, Yemen

Snapmaker does not support delivery to countries and regions other than the above. If your desired shipping destination is not included in the list, please click here to place an order through our distributor or email our customer service team at info@snapmaker.com for further assistance.

Shipping Methods

We partner with reputable logistics companies such as FEDEX, UPS, DPD, and DHL to reduce your waiting time. This increased our logistics costs, but we did not choose a slower logistics service to reduce logistics costs.

Shipping Warehouse

Our production warehouse is located in Shenzhen, China, with shipping warehouses in the United States, Canada, Germany, Australia, and the United Kingdom.

If you are located in one of these areas, your package will be shipped directly from the local warehouse. However, if the local warehouse has insufficient stock, the package will be sent from the Chinese warehouse.

Orders from areas outside of the mentioned locations will be shipped directly from the Chinese warehouse.

VAT/TAX

What type of power cord will be included with my printer purchase?

We will ship the printers with the right voltage and power cord according to the shipping destinations/countries. This means that you will receive a power cord that is compatible with the electrical system in your country/region.

What kind of power adapter will be shipped?

The provided power supply unit can run on 100-240V AC and can be used universally. It can accommodate different AC mains voltages with interchangeable connectors.

Order Steps

For detailed instructions, please refer to Placing an Order - Step by Step.

Fail to place the order

For detailed instructions, please refer to Fail to place the order

💰Payment

Pay With Credit/Debit Card

Shop with ease at the Snapmaker Official Online Store using your credit or debit card. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. With just a few clicks, you can finalize your purchase quickly and securely.  For your peace of mind, Snapmaker does not gather or store your credit/debit card numbers or personal financial information. If you have any questions about your transactions, please reach out to your card-issuing bank for assistance.

Pay With PayPal

Credit/Debit Card: By linking your PayPal account, you can enjoy a seamless and secure payment experience. With PayPal, you don't need to enter your card details every time you shop. Just log in to your PayPal account, review your purchase, and complete your transaction with ease.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

Buy Now, Pay Later: PayPal also offers installment payments for users from the United States, allowing you to split your purchase into manageable monthly payments. This flexible payment option gives you greater control over your budget while still enjoying the products you love.

Pay With Affirm

Pay With Klarna

Klarna is a global payment solution provider that provides you with simple payment methods and a smooth online shopping experience.

Klarna provides three payment methods, namely Pay Now, Pay Later, and Installments. The following table shows the payment methods available for each country.

When you choose 3 interest-free installments, your order value must be between 35 EUR and 3,000 EUR.

Pay With Bank Transfer

You can opt for a bank transfer to finalize your order. Upon successful placement of the order, kindly transfer the amount to the bank card account provided below. To facilitate locating your transfer record swiftly, please make a note of the order number. After the payment is made, please email our customer service team at info@snapmaker.com. This will allow them to verify the receipt with the financial department and arrange for the package to be sent to you.

If you want to change your payment method, you can also email our customer service team at info@snapmaker.com so they can assist you in solving it.

Company Name: SNAPMAKER HK LIMITED

Company Address: RM 06，13A/F, SOUTH TOWER WORLD FINANCECTRHARBOUR CITY 17 CANTON RD TST KLN, HONG KONG

Beneficiary Bank Name: Citibank N.A., Hong Kong

Beneficiary Bank Address: 3 Garden Road, Central, Hong Kong

Account Number: 1005123026

SWIFT CODE: CITIHKHXXXX

Do you have an IBAN code for international transfers?

We apologize, but we do not have an IBAN code available for international transfers. Please contact our customer support team at info@snapmaker.com for alternative payment options.

Payment Terms

We only support making 100% prepayment, so the fee will be fully charged while placing the order. Please do not worry, Snapmaker promises a full refund before shipment if the users change their minds.

Will there be any international bank fees charged?

It depends on the payment method you choose. The final price may fluctuate with exchange rates if you pay the order with an international bank card. Your bank or credit card issuer may also charge foreign conversion fees. If you have any questions about the fees, please contact your bank or credit card issuer for more details.

What can I do if the payment for my order is declined?

The following steps may help to resolve the issue:

🔎Check your payment method: Make sure the payment method you are using is valid and has sufficient funds.

🔎Update your payment information: If necessary, update your payment information, such as credit card details or billing address.

🔎Try a different payment method: If possible, try using a different payment method to see if the issue persists.

🔎Clear your browser cache: Sometimes clearing your browser cache can resolve payment issues.

🔎Retry the payment: After taking the above steps, try processing the payment again to see if the issue has been resolved.

If you have followed these steps and are still experiencing payment failure, we recommend contacting your bank for further assistance or try paying with another card or form of payment.

📬Order & Shipping Related

When will my order ship?

Orders will be processed and shipped within 1-3 business days from the purchase date (excluding pre-order items). Standard shipping usually takes 3-7 business days. For shipping times specific to machines and modules, please refer to: When can I expect my order to be shipped? 

Note: Delivery Time = Processing Time + Shipping Time

How do I track the delivery of my order?

You will receive a notice of shipment email with tracking information upon the shipment of your order. It may take up to 72 hours for your tracking number to be activated. You can also click here to track your order status.

Why is my order arriving in multiple shipments?

We make every effort to ship your items together, but there will be times when we may have to divide your order into multiple shipments due to the size of the packages and the availability of products ordered.

Please note that when an order is divided into multiple shipments, you won't be charged any additional fees. You will receive separate emails with the tracking number as well as the expected products in the shipment.

Can I modify my order after I’ve placed it?

If you need to modify your order, please contact our customer service team for assistance. Please be aware that if the package has already been arranged for shipping, you will need to contact the courier to refuse delivery and bear the shipping fee.

Can I cancel my order before it is delivered?

You can cancel the order and request a refund at any time before the order has shipped. Please contact our customer service team for assistance.

Please don't open a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process.

If the order has been sent to the freight forwarder, it might not be feasible to cancel it, even if it hasn't been marked as shipped yet. In such a scenario, you need to reach out to the courier promptly to decline the delivery and cover the return shipping charges.

Once the refund process is completed on our side, you will receive the refund via the payment method you initially used (Credit card, PayPal, etc.). Be aware that money transfers can take up to 14 business days.

What happens if my package is returned after it is shipped?

If the courier did not contact you or no one was home for delivery, the courier may return the package. If your package is returned to us by the carrier, please contact them to verify the reason for the return and request a rescheduled delivery. If the carrier declines to schedule a second delivery, please contact our customer service team for assistance.

My package says delivered, but I didn’t receive it.

Sometimes tracking data may be inaccurate, leading to premature delivery status updates. Your parcel is expected to arrive shortly, yet it's advisable to consult your neighbors or the shipping provider for additional details.

Should your order not reach you within 3 days of the latest tracking notification, kindly reach out to our customer service team for help. Moreover, if you have purchased worry-free coverage when placing the order, you can initiate a claim with the Seel Protection Plan, and click the link to log in using your Order ID/policy ID and the email address associated with your order.

My order tracking hasn't been updated for many days?

If your packages have been shipped, shipping status updates may experience delays, particularly during cross-border transportation or handover to the logistics company. If the tracking hasn't been updated for more than 5 days, please contact our customer service team or shipping carrier directly for further help.

What can I do if I receive the wrong item?

We are so sorry if you received an incorrect order! Please contact our customer service team within 3 days of delivery with your order number and a picture of the incorrect product. We'll get back to you within 1-2 business days.

☹Return & Refund

I need my refund redirected to a different account.

Unfortunately, we are only able to issue a refund to the original payment method for the order. Please reach out to your bank for more information on how to reroute the funds to a different account.

Can I get a refund if the price has changed?

We offer a 30-day price guarantee. You can click the link below to submit your request to our customer service team, who will assist you in processing it. 30-Day Price Guarantee

Can I return my order after I have received it?

We trust you'll enjoy your purchase! In the event you're not entirely satisfied, we've simplified the return procedure for you.

✔Return Condition:

To initiate a return, ensure the order meets three criteria: Firstly, it must be within 14 calendar days of receipt; secondly, the item must be unused; and lastly, the original packaging should be intact and in a restorable condition.

✔Expenses Deduction:

Upon receiving the package, should you opt to return your order, please bear the return shipping cost. Before issuing a refund, we will apply a restocking fee amounting to roughly 10% of the item's retail price.

Refunds will only be processed post-product inspection, with any deductions for missing components, like accessories, cables, or filaments, subtracted from the total amount. If improper packaging by the user results in damage during the return, the user will be responsible for compensating the incurred loss.

✔Get the return address:

Kindly reach out to our customer service team for any assistance.

✔Refund period:

Once we receive the returned package, we will begin the refund process. The refunded amount will be credited back to your original payment method (Credit card, PayPal, etc.). Kindly note that the transfer could take up to 14 business days.

✔Note:

Please don't open a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process.

🙌Cooperation