Store
FAQ for Snapmaker Artisan
Jasmine Xie

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Content

Consideration

Purchase

 

Order/Shipping

 

Initial Use

 

Maintenance & Troubleshooting

 

 

1. What distinguishes the Artisan 3-in-1 3D Printer from the Artisan 3-in-1 3D Printer (Premium)?

The Artisan 3-in-1 3D Printer (Premium) features a 40W laser module, replacing the 10W module found in the standard Artisan 3-in-1 3D Printer.
Here is a comparison of the 10W, 20W, and 40W Laser Modules for your reference.

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2. If I purchase the Artisan 3-in-1 3D Printer(Premium), do I also need to purchase the Boosted Exhaust Fan? 

No, The Artisan 3-in-1 3D Printer (Premium) will be equipped with the Boosted Exhaust Fan, eliminating the need for separate purchases.

 

3. If I purchase the Artisan 3-in-1 3D Printer(Premium), do I also need to purchase the Quick Swap Toolhead Plate? 

No, The Artisan 3-in-1 3D Printer (Premium) will be equipped with the Quick Swap Toolhead Plate, eliminating the need for separate purchases.

 

4. Can I upgrade my Artisan 3D Printer to the Artisan 3-in-1 or Artisan 3-in-1 (Premium) model? 

Yes, you can upgrade the Artisan 3D Printer to either the Artisan 3-in-1 3D Printer or the Artisan 3-in-1 3D Printer (Premium) by purchasing the Standard 3-in-1 Addons for the Snapmaker Artisan 3D Printer.
https://shop.snapmaker.com/products/snapmaker-artisan-3d-printer-standard-3-in-1-addons

 

5. Are there any recommended add-ons for purchase, and what are their benefits?

The Artisan is a modular printer that comes equipped with everything you need for 3D printing, laser engraving and cutting, and CNC cutting, without the need for additional modules.
However, users can still purchase add-ons to expand the printer's capabilities. Here are some frequently purchased add-ons by Artisan users and their benefits. We hope you find this helpful.

 

6. Do I need to purchase the Can Hub?

No, the Can Hub is only necessary if you want to use the Air Purifier and Emergency Stop Button on Snapmaker 2.0 simultaneously. If you want to purchase Artisan, you do not need to buy the Can Hub.

 

7. What are the sizes of the Artisan's Hot End?

Artisan will come with 2pcs 0.4mm Hot Ends. You can click on Hot Ends to purchase additional sizes as needed.
Note: Hardened Hot End is optimized for engineering applications, supporting Nylon, Carbon Fiber Reinforced Nylon, and Glass Fiber Reinforced Nylon.

 

8. Print Accuracy(Printer-tolerances) for Artisan?

The print accuracy for Artisan is ±0.1mm/per 100mm.

 

9. Supported Software
Snapmaker provides Luban software for free. Moreover, Snapmaker supports various third-party software. Here is a list of compatible third-party software:
3D Printing: Cura, Prusa Slicer, Ocra Slicer, Simplify
Laser Engraving and Cutting: Lightburn
CNC Cutting: Fusion360, Artcam

 

10. Supported Materials
Here are the materials supported by the Artisan 3D Printer, Artisan 3-in-1 3D Printer, and Artisan 3-in-1 3D Printer (Premium) for your reference.
Model
Artisan 3-in-1 3D Printer
Artisan 3-in-1 3D Printer (Premium)
3D Printing
PLA, ABS, ASA, PETG, TPU (Hardness ≥ 90 Shore A), Breakaway Support for PLA, PVA, HIPS, Nylon, Carbon Fiber Reinforced Nylon, Glass Fiber Reinforced Nylon
Laser Engraving
Painted Metal, SPTE (Steel Plate), Stainless Steel, Anodized Aluminum, Acrylic (Black Opaque), Pinewood, Plywood, Beechwood, Walnut, Bamboo, MDF (Medium-Density Fiberboard), Dark glass, Slate, Brick, Ceramic, Jade, Marble, Shale, Leather, Fabric, Corrugated Fiberboard, Cardboard
Painted Metal, Tinplate, Stainless Steel, Anodized Aluminum, Acrylic (Black Opaque), Basswood, Pinewood, Plywood, Beech, Walnut, Bamboo, MDF (Medium-Density Fiberboard), Dark Glass, Slate, Brick, Ceramic, Jade, Marble, Shale, Leather, Fabric, Canvas, Corrugated Paper, Cardboard
Laser Cutting
Basswood, Paulownia, Pinewood, Plywood, Beech, Walnut, Bamboo, MDF, Leather, Fabric, Canvas, Corrugated Paper, Cardboard, Plastic, Dark Acrylic (Blue excluded)
Basswood, Pinewood, Plywood, Beech, Walnut, Bamboo, MDF, Leather, Fabric, Canvas, Corrugated Paper, Cardboard, Plastic, Dark Acrylic (Blue excluded), Stainless Steel(0.1mm)
CNC Cutting
Supported Materials (Ideal)
Hardwood (Beech, Walnut), Softwood, HDF, MDF, Plywood, Jade, Carbon Fiber, Acrylic, Epoxy Tooling Board, PCB
Supported Materials (Capable)
Aluminum (1000-6000 Series), Brass, Red Copper

For the difference in materials supported by 10W laser modules and 40W laser modules, please refer to

Supported materials of the Laser Module

 

11. Can the Snapmaker Artisan print ABS?

Yes, Snapmaker Artisan supports print in ABS.

 

12. Can the Snapmaker Artisan cut metal?

Snapmaker Artisan supports laser engraving on metal but does not support metal cutting.

 

13. Can the Snapmaker Artisan cut glass?

Snapmaker Artisan can laser engrave on dark glass but cannot cut it. To engrave on transparent glass, you must paint the surface black.

 

14. Can the Snapmaker Artisan engrave stainless steel?

The Snapmaker Artisan can laser engrave stainless steel, but cutting requires the Artisan 3-in-1 3D Printer(Premium) and supports a depth of 0.1mm.

 

15. Can the Snapmaker Artisan laser cut acrylic?

Snapmaker Artisan can cut on dark acrylic(Blue excluded). To cut on transparent acrylic., you must paint the surface black.

 

16. Does the Snapmaker Artisan use Marlin?

Yes, Snapmaker Artisan is developed based on Marlin.

 

17. What is the layer thickness of the Snapmaker Artisan?

The layer thickness/layer resolution/dimension accuracy is 0.1mm.

 

18. Safety

We embedded a door-detection sensor in the Enclosure, a gyro sensor and temperature sensor in the Laser module, Emergency Stop Button in the Integrated Controller. Your safety is in good hands.

 

19. Does Artisan have any certifications or approvals?

Yes, Artisan has obtained certifications for CE, MD, REACH, RoHS, WEEE, FCC, FDA, IC, MIC, PSE, RCM, SRRC, TSCA, UKCA, UL 62368-1, and CA65.

 

20. What are the package weights and dimensions for the Artisan 3-in-1 3D Printer and Artisan 3-in-1 3D Printer (Premium)?

Model
Artisan 3-in-1 3D Printer
Artisan 3-in-1 3D Printer (Premium)
Box A
Dimensions: 67.00*65.00*32.00cm
Weight: 37.3kg
Dimensions: 67.00*65.00*32.00cm
Weight: 37.3kg
Box B
Dimensions: 75.00*66.00*20.00cm
Weight: 25.2kg
Dimensions: 76.00*66.00*20.00cm
Weight: 19.5kg
Box C
N/A
Dimensions: 25.00*19.40*17.00cm
Weight: 1.91kg

 

21. What kind of power adapter will be shipped?

The provided power supply unit can run on 100-240V AC and can be used universally. It can accommodate different AC mains voltages with interchangeable connectors.

 

22. Can I purchase Snapmaker Care after receiving the printer?

You can purchase a Snapmaker Care by contacting our technical support team at support@snapmaker.com within 30 days of purchasing your printer. Click Snapmaker Care to get more details.

 

23. Is Snapmaker a Chinese company?

Yes, Snapmaker is based in Shenzhen, China.

 

24. Where will my package be shipped from?

Our production warehouse is located in Shenzhen, China, with shipping warehouses in the United States, Canada, Germany, Australia, and the United Kingdom.
If you are located in one of these areas, your package will be shipped directly from the local warehouse. However, if the local warehouse has insufficient stock, the package will be sent from the Chinese warehouse.
Orders from areas outside of the mentioned locations will be shipped directly from the Chinese warehouse.
Note: The Germany warehouse supports delivering orders to EU countries, Norway, and Switzerland.

 

25. Do I need to pay customs duties?

You are responsible for the taxes/customs/VAT etc if it exists. These are based on the value of the goods or the sum of the product price. The valuation method varies from country to country. The duty may also differ depending on the exporting country.
  1. For EU
The Tax/VAT fee is already included in the product price. Therefore, EU users won’t need to pay additional fees when receiving the package.
  1. For the UK/US
VAT/sales taxes will be charged when placing the order. Therefore, UK/US users won’t need to pay additional fees after placing the order successfully.
  1. For Other Regions
The Tax/VAT fee is not included in the product price. Therefore, users need to assist in handling customs clearance and paying taxes while the package has arrived at customs. If you don't have any experience with this, please consult your local customs department.

 

26. I am exempt from sales tax in the United States. How can I waive this fee when ordering?

Please use your email address to register an account on the Snapmaker Official Online Store and send your account email address and sales tax exemption documents to info@snapmaker.com. Our customer service team will set your account as a tax-free account, and you will not need to pay sales tax when placing orders using this email address in the future.
If you already placed the order, pls send your order number and the sales tax exemption documents to info@snapmaker.com so our customer service team can process your tax refund.

 

27. As an EU user with a VAT ID, how can I enter it during checkout to waive VAT fees?

We don't allow VAT ID entry during checkout to waive VAT fees.
If you haven't placed an order yet, please email your purchase list, delivery address, and VAT ID to info@snapmaker.com. Our customer service team will calculate the VAT and provide a coupon code for your order.
If you have already ordered, send your order number and VAT ID to info@snapmaker.com for verification and a refund.
Please note that our VAT rate is 19%, and you can also contact customer service for your order invoice.

 

28. When I add a product to the cart it says "Error occurred, pls contact info@snapmaker.com for assistance" on the checkout page. 

Order Error 2.pngOrder Error 1.png

Please follow the steps below to troubleshoot and find the reason why the order cannot be placed.
Firstly, please check if your country is on the banned list.
Secondly, if your country is not on the banned list, please help to confirm whether you have chosen the correct online store to place the order. Users need to select the store to place the order according to the destination country. If the store is selected incorrectly, it will show that the order can not be placed. You can click the button "Switch Store" at the bottom of the Online store to switch to the correct online store.
The following are the corresponding order groups for each store for reference:
US Store: US users
EU Store: Users come from Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden
Global Store: Non-EU/US regions
Thirdly, if your shipping address belongs to the non-EU/US region, you need to select the region of "Ship to" according to the shipping country.
For example, when you buy the Breakaway Support for PLA(500g), if your shipping address is in Australia, you need to choose to send it to AU, instead of UK/CA/Others, otherwise, it will show that the order can not be placed.

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Finally, if you still fail to place the order after troubleshooting, please share the screenshot of the checkout page and shipping country with info@snapmaker.com so that our Customer Service Team can assist you in solving it.

 

29. Do you have an IBAN code for international transfers?

We apologize, but we do not have an IBAN code available for international transfers. Please contact our customer support team at info@snapmaker.com for alternative payment options.

 

30. Payment Terms

We only support 100% prepayment for all orders. We do not support cash on delivery. If you change your mind, you can contact us before we ship your order to receive a full refund.

 

31. Will there be any international bank fees charged?

It depends on the payment method you choose. The final price may fluctuate with exchange rates if you pay the order with an international bank card. Your bank or credit card issuer may also charge foreign conversion fees. If you have any questions about the fees, please contact your bank or credit card issuer for more details.

 

32. What can I do if the payment for my order is declined?

The following steps may help to resolve the issue:
🔎Check your payment method: Make sure the payment method you are using is valid and has sufficient funds.
🔎Update your payment information: If necessary, update your payment information, such as credit card details or billing address.
🔎Try a different payment method: If possible, try using a different payment method to see if the issue persists.
🔎Clear your browser cache: Sometimes clearing your browser cache can resolve payment issues.
🔎Retry the payment: After taking the above steps, try processing the payment again to see if the issue has been resolved.
If you have followed these steps and are still experiencing payment failure, we recommend contacting your bank for further assistance.

 

33. Will I get an invoice after placing an order?

Snapmaker does not issue paper invoices; instead, the invoice is included in the order confirmation email for you to download. If you wish to modify the invoice, please email info@snapmaker.com, and our customer service team will assist you.
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34. How many packages will I receive after placing the order?

For the Artisan 3-in-1 3D Printer, you will receive 2 packages: Box A contains the Machine Body, 3D Printing Module and its accessories; Box B includes the Enclosure, Laser Module and its accessories, as well as the CNC Module and its accessories.
For the Artisan 3-in-1 3D Printer(Premium), you will receive 3 packages: Box A contains the Machine Body, 3D Printing Module and its accessories; Box B includes the Enclosure, Laser Module and its accessories, as well as the CNC Module and its accessories. Box C includes the Air Assist Pump.

 

35. When can I get the tracking number?

Orders are typically shipped within 1-3 business days, excluding pre-sale and out-of-stock items. You will receive a notice of shipment email with tracking information upon the shipment of your order. It may take up to 72 hours for your tracking number to be activated.
To track your order, click Support＞Order Tracking＞Enter your Order Number&Email or Tracking Number on our official online store.
Order Tracking.png
If you haven't received your tracking number within 5 days of placing your order, please contact our customer service team at info@snapmaker.com with your order number for assistance.

 

36. Update the shipping address

If the order does not arrange to ship out, please email info@snapmaker.com with the Order ID and Latest Shipping Address so that our Customer Service Team can assist you in updating it.
If the order has been arranged to ship out, don't hesitate to get in touch with Express to update the shipping address and email info@snapmaker.com with the Order ID and Latest Shipping Address so that our Customer Service Team can assist you in trying to update it.

 

37. My order tracking hasn't been updated for many days?

If your packages have been shipped, shipping status updates may experience delays, particularly during cross-border transportation or handover to the logistics company. If the tracking hasn't been updated for more than 5 days, please contact our customer service team or shipping carrier directly for further help.

 

38. Can I modify my order after I’ve placed it?

If you need to modify your order, please get in touch with our customer service team for assistance. Please be aware that if the package has already been arranged for shipping, you will need to contact the courier to refuse delivery and bear the shipping fee.

 

39. Can I cancel my order before it is delivered?
You can cancel the order and request a refund at any time before the order has shipped. Please contact our customer service team for assistance.
Please don't open a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process.
If the order has been sent to the freight forwarder, it might not be feasible to cancel it, even if it hasn't been marked as shipped yet. In such a scenario, you need to reach out to the courier promptly to decline the delivery and cover the return shipping charges.
Once the refund process is completed on our side, you will receive the refund via the payment method you initially used (Credit card, PayPal, etc.). Be aware that money transfers can take up to 14 business days.

 

40. What happens if my package is returned after it is shipped?

If the courier did not contact you or no one was home for delivery, the courier may return the package. If your package is returned to us by the carrier, please contact them to verify the reason for the return and request a rescheduled delivery. If the carrier declines to schedule a second delivery, don't hesitate to get in touch with our customer service team for assistance.

 

41. My package says delivered, but I didn’t receive it.

Sometimes tracking data may be inaccurate, leading to premature delivery status updates. Your parcel is expected to arrive shortly, yet it's advisable to consult your neighbors or the shipping provider for additional details.
Should your order not reach you within 3 days of the latest tracking notification, kindly reach out to our customer service team for help. Moreover, if you have purchased worry-free coverage when placing the order, you can initiate a claim with the Seel Protection Plan, and click the link to log in using your Order ID/policy ID and the email address associated with your order.

 

42. What can I do if I receive the wrong item?

We are so sorry if you received an incorrect order! Please contact our customer service team within 3 days of delivery with your order number and a picture of the incorrect product. We'll get back to you within 1-3 business days.

 

43. Prepare a Table

  • The environmental requirements for the machine are as follows:

Table for Machine.png

  • The environmental requirements for both the machine and the Enclosure are as follows:

Table for Machine + Enclosure.png

  • Ensure the load capacity of the plane where you perform the assembly is greater than 65kg.
  • Ensure that the place is convenient for gas exhaust.

 

44. Learning Resources

 

45. Quick Start Guide

The assembly part is absent in the Quick Start Guide that comes with your machine. However, don't worry! We have prepared a more comprehensive online Wiki for you.
1) To finish the assembly, please visit Snapmaker Artisan - Manual - Getting Started - Assembly.
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2) To start your journey with Snapmaker Artisan, please visit Snapmaker Artisan - Manual - Getting Started - Start Your First Job.
Start first job.png
3) If you plan to use addons like the Dual Extrusion Module/the Rotary Module, please visit Snapmaker Artisan - Manual - Using Modules & Addons.
It is recommended to use Snapmaker recommended parameters. All the parameters listed have undergone official testing and are proven to be both safe and effective.
  Check out the recommended parameters for the 10W laser module: Recommended parameters for 10W laser module.
  Check out the recommended parameters for 20W & 40W laser module: Recommended parameters for 20W and 40W laser modules.
  Check out the recommended CNC parameters: Recommended parameters for 200W CNC module.
4) If you want to use Artisan with LightBurn, please refer to Using Ray / Artisan / 2.0 with LightBurn.

 

46. Initial Setup Considerations

Update both your machine firmware and Luban to the latest versions. Download from our Support Center.
Read and adhere to safety instructions, such as not leaving the machine unattended while in use and keeping explosive and flammable materials away from the machine.

 

47. Advanced Documentation

Snapmaker Academy is an informative platform dedicated to providing general knowledge, working principles, usage tips, and project tutorials for 3D printing, laser engraving, and CNC carving, aiming to help our users progress from beginner to professional step by step.
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48. Using the Wiki

Each Wiki article generally covers a specific topic. Therefore, while reading, you may need to click on article links multiple times to expand further and use the back button to return to the initial content.
To go back to the previous page, click the arrow in the top left corner of your browser.
WIKI.png
The directory navigation at the top of the Wiki page indicates the current article's path. Clicking on it may not take you back to the previous page you were reading. This is because our Wiki articles are independent and can be referenced in manuals for different machines. They are not necessarily located on specific paths within a particular machine's manual.

 

49. Artisan User Community - Join and Share 

 

51. Maintenance Notes

To ensure the machine's continued performance and longevity, we've provided some essential maintenance guidelines on our Wiki website. From cleaning to firmware updates, our guide covers everything you need to keep your machine running smoothly:

Maintenance.png

Maintance 1.png

  • After a period of laser machining, tar may accumulate on the steel strip of the linear module. In such a case, you need to clean the steel strip.

Maintance 2.png

52. Error Codes

  •  Touchscreen error code

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

 

53. Linear Module

  • The linear module produces an unusual sound when moving

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Troubleshooting guide for Artisan X-axis noise and unable to home

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • The X-Linear Module of Artisan can't move

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Artisan's Linear Module hits the limit switch and generates noise when moving

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Linear module cannot return home

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

 

53. Dual-Extrusion 3D Printing Module/3D Printing

  • Filament is not extruded/Clogging

Filament is not extruded
Extruder clogging
Hot end clogging
Nozzle clogging
The set screw of the extruder gets loose
Please refer to the above article, If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Remove the hot end clogged by the filament

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Filament runout error

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • 3D printing half without filaments extrusion and filaments extrusion intermittent

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Abnormal hot end and heating failure

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Dual Extrusion Module extruder R failed to home/cannot lift

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Remove extruder blob

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Poor first layer adhesion

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Error 515-10 or 515-6 appears on the screen

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Error 13-12 or 13-18 appears on the screen

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • PVA/TPU/Breakaway Support for PLA Printing Guide

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • The metal guide tube at the gear is loose and displaced

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Nozzle scrapes on the bed during printing

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Nozzle scraping bed during leveling calibration

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Extrusion motor does not rotate/makes abnormal noise

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Calibration Model printing failed

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

 

54. 10W Laser Module/Laser Engraving and Cutting

  • Laser Cutting Capability Weakened

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • The laser does not emit light during operation

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Laser cannot pass calibration or calibration fails

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Auto Thickness Measurement Failure

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • The fan of the Laser is not turning or showing Laser Overheat warning

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

 

55. 20W/40W Laser Module/Laser Engraving and Cutting

  • 20W/40W laser flame sensor and solutions for abnormal triggering

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • 20W/40W laser overheating warnings and fan malfunction

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

 

56. 200W CNC Module/CNC Carving and Cutting

  • Error 15-2 or 15-3 appears on the screen

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

 

57. Others

  • Wi-Fi connection

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • The controller beeps after being powered on

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • How to replace the Touchscreen

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • The enclosure controller can not connect the cable

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • The enclosure movable door panel has gaps or deformations

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • The machine screen shows that the door is open even if it has been closed

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Recovery process after Artisan Android system crashes

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Touchscreen displaying Chinese error messages issue

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

  • Rotary module missing steps or not rotating

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

 

58. Replacement Kit

  • Instructions

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

 

59. How to contact the Technical Support Team?

For assistance, please click here to submit a ticket so our technical support team can help you within 1-2 working days.

 

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