Kickstarter Order Refunds

Note: All dates below are listed in Pacific Daylight Time (PDT).

During the Campaign (August 19, 2025 – September 30, 2025)

No payment will be charged during this period. You may cancel your pledge at any time directly through Kickstarter at no cost.

⚠️ Action link: Cancel your Kickstarter pledge

After the Campaign Ends (October 1, 2025 – October 7, 2025)

Once the campaign ends, Kickstarter will automatically process payments. Snapmaker provides a 7-day cooling-off period. If you wish to cancel after payment, submit the cancellation form between October 1–7, 2025. Our customer service team will process your request within 1–3 days at no charge. 

⚠️ Cancellation form: Snapmaker U1 Order Cancellation Form

After the Cooling-Off Period (October 8, 2025 – October 14, 2025)

Cancellation requests submitted after October 7, 2025, are subject to a 7-day grace period. Please note that 8% of the total order amount will be deducted to cover platform and transaction fees.

⚠️ Cancellation form: Snapmaker U1 Order Cancellation Form

After the Grace Period (From October 15, 2025)

After this date, cancellations or refund requests will not be accepted by Snapmaker under any circumstances.

Deposit Refunds

• If you ultimately do not purchase the Snapmaker U1 (including if you cancel your pledge), you may request a refund of your $30 deposit by emailing info@snapmaker.com. Our support team will assist you.
• If you complete the purchase of the Snapmaker U1, your $100 cashback will be refunded to your Kickstarter order after your order ships. Please note that the refund process may take some time, so we kindly ask for your patience.

Please note: Please note that the refund amount in your local currency may vary slightly due to exchange rate fluctuations. The original refund amount ($100) remains unchanged.