Content

Consideration

Purchase

Order/Shipping

Initial Use

Maintenance & Troubleshooting

1. What is the difference between J1 Printer and J1s Printer?

The J1s is equipped with the additional Print Cooling Fan. You won't need to remove the top panel to print PLA.
In the package of J1s, we replaced the white PLA with Breakaway Support for PLA so that you can try support printing right away.
We also pre-installed the doors and side panels for you, making it even easier to start right off.
If you plan to buy a J1 model and have the need for extra print cooling, you can choose either a J1 plus an Upgrade Kit or a J1s.

2. Supported Materials

The J1/J1s Printer supports a variety of materials, including: PLA, ABS, HIPS, PC, TPU (hardness ≥ 90 Shore A), TPE, PETG, ASA, PP, PVA, PA, PA-GF, and PA-CF.

3. Printing Modes and Build Volume(W × D × H)

Printing Modes	Build Volume(W × D × H)
Default Mode	300 mm × 200 mm × 200 mm
Backup Mode	300 mm × 200 mm × 200 mm
Copy Mode	160 mm × 200 mm × 200 mm
Mirror Mode	150 mm × 200 mm × 200 mm

4. What is the layer height of the J1/J1s Printer?

The layer height of the J1/J1s Printer with 0.4mm hotends ranges from 0.05mm to 0.3mm.

5. What is the maximum speed of the J1/J1s Printer?

The maximum speed of the J1/J1s Printer is 350mm/s.

6. What is the maximum heated bed temperature of the J1/J1s Printer?

The maximum heated bed temperature of the J1/J1s Printer is 100°C.

7. What is the maximum nozzle temperature of the J1/J1s Printer?

The maximum nozzle temperature of the J1/J1s Printer is 300°C.

8. What is the operating environment of the J1/J1s Printer?

The operating temperature of the J1/J1s Printer is between 10ºC and 35ºC, with a relative humidity range of 10% to 90% (non-condensing).

9. What is the storage environment of the J1/J1s Printer?

The operating temperature of the J1/J1s Printer is between -20ºC and 55ºC, with a relative humidity range of 10% to 90% (non-condensing).

10. Which size of hot ends will the J1/J1s Printer come with?

The J1/J1s Printer includes 2 pieces of 0.4mm hot ends. If you need hot ends in different sizes, please click here to make a purchase.

11. What is the difference among the J1/J1s Printer Hot Ends?

12. What is the maximum acceleration of the J1/J1s Printer?

With the maximum acceleration of 10,000 mm/s², you can realize small models packed with details with efficiency. Seamless extruders switching. The non-working extruder preheats while on standby and starts printing right after the working extruder leaves, significantly reducing your waiting time.

13. What is the Expected Lifespan of Linear Rails？

The expected lifespan of Linear Rails is over 10 years. The data is estimated based on the usage of printing at 100 mm/s for 24 hours per day. It may vary depending on the testing conditions and product iteration, and is for reference only.

14. Does Snapmaker J1/J1s Printer have any certifications or approvals?

Yes, Snapmaker J1/J1s Printer has obtained certifications for CA65, CE-EMC&RED, CE-MD, CE-REACH, CE-RoHS, CE-WEEE, FCC, IC, MIC, NCC, RCM, TSCA, UL62368-1, UKCA, UKCA-MD, and UKCA-RoHS.

15. What are the package weights and dimensions for the Snapmaker J1/J1s Printer?

Model	Dimensions(cm)	Weight(kg)
J1	625053	28.3
J1s	625154	28.9

16. What is the power specification of the J1/J1s Printer?

Input: Rated Voltage: AC 100 V–240 V, 50 Hz/60 Hz; Rated Current: 4.4 A (max).

Output: DC 24 V, 400 W (max).

17. Is it possible to use a Laser Module or CNC Module with the J1/J1s printer?

No, the J1/J1s printer does not currently support the use of a Laser Module or CNC Module.

18. Where will my package be shipped from?

Our production warehouse is located in Shenzhen, China, with shipping warehouses in the United States, Canada, Germany, Australia, and the United Kingdom.

If you are located in one of these areas, your package will be shipped directly from the local warehouse. However, if the local warehouse has insufficient stock, the package will be sent from the Chinese warehouse.

Orders from areas outside of the mentioned locations will be shipped directly from the Chinese warehouse.

Note: The Germany warehouse supports delivering orders to EU countries, Norway, and Switzerland.

19. Do I need to pay customs duties?

You are responsible for the taxes/customs/VAT etc if it exists. These are based on the value of the goods or the sum of the product price. The valuation method varies from country to country. The duty may also differ depending on the exporting country.

For EU

The Tax/VAT fee is already included in the product price. Therefore, EU users won’t need to pay additional fees when receiving the package.

For the UK/US

VAT/sales taxes will be charged when placing the order. Therefore, UK/US users won’t need to pay additional fees after placing the order successfully.

For Other Regions

The Tax/VAT fee is not included in the product price. Therefore, users need to assist in handling customs clearance and paying taxes while the package has arrived at customs. If you don't have any experience with this, please consult your local customs department.

20. I am exempt from sales tax in the United States. How can I waive this fee when ordering?

Please use your email address to register an account on the Snapmaker Official Online Store and send your account email address and sales tax exemption documents to info@snapmaker.com. Our customer service team will set your account as a tax-free account, and you will not need to pay sales tax when placing orders using this email address in the future.

If you already placed the order, pls send your order number and the sales tax exemption documents to info@snapmaker.com so our customer service team can process your tax refund.

21. As an EU user with a VAT ID, how can I enter it during checkout to waive VAT fees?

We don't allow VAT ID entry during checkout to waive VAT fees.

If you haven't placed an order yet, please email your purchase list, delivery address, and VAT ID to info@snapmaker.com. Our customer service team will calculate the VAT and provide a coupon code for your order.

If you have already ordered, send your order number and VAT ID to info@snapmaker.com for verification and a refund.

Please note that our VAT rate is 19%, and you can also contact customer service for your order invoice.

22. Can I get a discount on the J1 Print Cooling Fan Upgrade Kit?

Please use the coupon code J1UPGRADE to get $25 off the J1 Print Cooling Fan Upgrade Kit.

23. When I add a product to the cart it says "Error occurred, pls contact info@snapmaker.com for assistance" on the checkout page.

Error 1.png Error 2.png

Please follow the steps below to troubleshoot and find the reason why the order cannot be placed.

Firstly, please check if your country is on the banned list.

Secondly, if your country is not on the banned list, please help to confirm whether you have chosen the correct online store to place the order. Users need to select the store to place the order according to the destination country. If the store is selected incorrectly, it will show that the order can not be placed. You can click the button "Switch Store" at the bottom of the Online store to switch to the correct online store.

The following are the corresponding order groups for each store for reference:

US Store: US users

EU Store: Users come from Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden

Global Store: Non-EU/US regions

Thirdly, if your shipping address belongs to the non-EU/US region, you need to select the region of "Ship to" according to the shipping country.

For example, when you buy the Breakaway Support for PLA(500g), if your shipping address is in Australia, you need to choose to send it to AU, instead of UK/CA/Others, otherwise, it will show that the order can not be placed.

Finally, if you still fail to place the order after troubleshooting, please share the screenshot of the checkout page and shipping country with info@snapmaker.com so that our Customer Service Team can assist you in solving it.

24. Do you have an IBAN code for international transfers?

We apologize, but we do not have an IBAN code available for international transfers. Please contact our customer support team at info@snapmaker.com for alternative payment options.

25. Payment Terms

We only support 100% prepayment for all orders. We do not support cash on delivery. If you change your mind, you can contact us before we ship your order to receive a full refund.

26. Will there be any international bank fees charged?

It depends on the payment method you choose. The final price may fluctuate with exchange rates if you pay the order with an international bank card. Your bank or credit card issuer may also charge foreign conversion fees. If you have any questions about the fees, please contact your bank or credit card issuer for more details.

27. What can I do if the payment for my order is declined?

The following steps may help to resolve the issue:

🔎Check your payment method: Make sure the payment method you are using is valid and has sufficient funds.

🔎Update your payment information: If necessary, update your payment information, such as credit card details or billing address.

🔎Try a different payment method: If possible, try using a different payment method to see if the issue persists.

🔎Clear your browser cache: Sometimes clearing your browser cache can resolve payment issues.

🔎Retry the payment: After taking the above steps, try processing the payment again to see if the issue has been resolved.

If you have followed these steps and are still experiencing payment failure, we recommend contacting your bank for further assistance.

28. Will I get an invoice after placing an order?

Snapmaker does not issue paper invoices; instead, the invoice is included in the package delivery email for you to download. If you wish to modify the invoice, please email info@snapmaker.com, and our customer service team will assist you.

29. When can I get the tracking number?

Orders are typically shipped within 1-3 business days, excluding pre-sale and out-of-stock items. You will receive a notice of shipment email with tracking information upon the shipment of your order. It may take up to 72 hours for your tracking number to be activated.

To track your order, click Support＞Order Tracking＞Enter your Order Number&Email or Tracking Number on Shopify.

If you haven't received your tracking number within 5 days of placing your order, please contact our customer service team at info@snapmaker.com with your order number for assistance.

30. Update the shipping address

If the order does not arrange to ship out, please email info@snapmaker.com with the Order ID and Latest Shipping Address so that our Customer Service Team can assist you in updating it.

If the order has been arranged to ship out, please contact Express to update the shipping address and email info@snapmaker.com with the Order ID and Latest Shipping Address so that our Customer Service Team can assist you in trying to update it.

31. My order tracking hasn't been updated for many days?

If your packages have been shipped, shipping status updates may experience delays, particularly during cross-border transportation or handover to the logistics company. If the tracking hasn't been updated for more than 5 days, please contact our customer service team or shipping carrier directly for further help.

32. Can I modify my order after I’ve placed it?

If you need to modify your order, please contact our customer service team for assistance. Please be aware that if the package has already been arranged for shipping, you will need to contact the courier to refuse delivery and bear the shipping fee.

33. Can I cancel my order before it is delivered?

You can cancel the order and request a refund at any time before the order has shipped. Please contact our customer service team for assistance.

Please don't open a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process.

If the order has been sent to the freight forwarder, it might not be feasible to cancel it, even if it hasn't been marked as shipped yet. In such a scenario, you need to reach out to the courier promptly to decline the delivery and cover the return shipping charges.

Once the refund process is completed on our side, you will receive the refund via the payment method you initially used (Credit card, PayPal, etc.). Be aware that money transfers can take up to 14 business days.

34. What happens if my package is returned after it is shipped?

If the courier did not contact you or no one was home for delivery, the courier may return the package. If your package is returned to us by the carrier, please contact them to verify the reason for the return and request a rescheduled delivery. If the carrier declines to schedule a second delivery, please contact our customer service team for assistance.

35. My package says delivered, but I didn’t receive it.

Sometimes tracking data may be inaccurate, leading to premature delivery status updates. Your parcel is expected to arrive shortly, yet it's advisable to consult your neighbors or the shipping provider for additional details.

Should your order not reach you within 3 days of the latest tracking notification, kindly reach out to our customer service team for help. Moreover, if you have purchased worry-free coverage when placing the order, you can initiate a claim with the Seel Protection Plan, and click the link to log in using your Order ID/policy ID and the email address associated with your order.

36. What can I do if I receive the wrong item?

We are so sorry if you received an incorrect order! Please contact our customer service team within 3 days of delivery with your order number and a picture of the incorrect product. We'll get back to you within 1-3 business days.

37. Prepare a Table

The dimensions of J1s are 539 mm × 481 mm (including the tube holder) × 464 mm, see below:

Prepare a table.PNG

Please make sure that the load capacity of the plane where you place the machine is greater than 30kg.

38. Learning Resources

Our official Wiki website offers detailed instructions for you to set up the machine and start the first job.
The following articles have listed various amazing websites to download model files for 3D printing. Before receiving the machine, you can search for preferred model files in advance.
- Feed Your 3D Printer: 17 Awesome Websites to Download 3D Models
You can read the following resources to get some basic knowledge while waiting for your machine to come.
- Slicing and G Code: The Bridge Between 3D Model and 3D Printer
- How to Turn 3D Printed Parts into Concrete Masterpieces

39. Quick Start Guide

We have provided the Unpacking Guide and the Quick Start Guide, which will come with your machine. You can follow the instructions in the Guides to set up your machine and start printing. In addition to that, we also have compiled a more comprehensive online Wiki for you:

To unpack the box, please refer to Manual of Snapmaker J1/J1s Printer - 02 Assembly & Installation - J1s - Unpacking.
To assemble the machine, please refer to Manual of Snapmaker J1/J1s Printer - 02 Assembly & Installation - J1s - Assembling the machine.

To start your 3D print journey with Snapmaker J1s, please visit Manual of Snapmaker J1/J1s Printer - 04 First Work.

It is recommended to first read the preventive tips listed in the article "Helpful tips for J1/J1s Printer new users to avoid common pitfalls", which is compiled based on the collective experience of our community users.

40. Initial Setup Considerations

Update both your machine firmware and Luban to the latest versions. Download from our Support Center.

Read and adhere to safety instructions, such as do not touch the nozzle, PEI glass platform and heated bed when the machine is printing or being heated.

41. Advanced Documentation

Snapmaker Academy is an informative platform dedicated to providing general knowledge, working principles, usage tips, and project tutorials for process like 3D printing, aiming to help our users progress from beginner to professional step by step.

42. Using the Wiki

Each Wiki article generally covers a specific topic. Therefore, while reading, you may need to click on article links multiple times to expand further and use the back button to return to the initial content.

To go back to the previous page, click the arrow at the top left corner of your browser.

The directory navigation at the top of the Wiki page indicates the current article's path. Clicking on it may not take you back to the previous page you were reading. This is because our Wiki articles are independent and can be referenced in manuals for different machines. They are not necessarily located on specific paths within a particular machine's manual.

43. User Community - Join and Share

We are excited to have you with us! Here are the links to our Facebook Community and Forum:

44. Maintenance Notes

To ensure the machine's continued performance and longevity, we've provided some essential maintenance guidelines on our Wiki website. From cleaning to firmware updates, our guide covers everything you need to keep your machine running smoothly:

After finishing the 3D printing job, please remember to clean the nozzles.
To ensure smooth movement of the extruders and the heated bed, please lubricate the linear bearings regularly.

Maintenance Notes.png

45. 3D Printing-Warping

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

46. 3D Printing-Stringing

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

47. 3D Printing-Many filaments are wrapped around the nozzle (Extruder/Nozzle blob)

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

48. 3D Printing-Layer Shifting

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

49. 3D Printing-First Layer Does Not Stick

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

50. 3D Printing-How to determine if the nozzle is clogging and replace it

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

51. 3D Printing-Clogging/Filament not extruding

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

52. 3D Printing-Inappropriate print settings cause a clog

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

53. 3D Printing-False trigger of the "Failed to Load Filament" error

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

54. 3D Printing-Extruder drive gears are not aligned/Extruder driving gear set screw is loose

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

55. 3D Printing-The extruder is clogged

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

56. 3D Printing-The hot end or nozzle is clogged

Please refer to this article . If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

57. Machine movement-Failing to trigger the photoelectric sensor on the Y-axis

Please refer to this article . If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

58. Machine movement-X/Y linear rails unusual noises

Please refer to this article . If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

59. Temperature abnormal-The temperature control of the extruder is abnormal

Please refer to this article . If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

60. Temperature abnormal-The temperature control of the heated bed is abnormal

Please refer to this article . If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

61. Temperature abnormal-Abnormal extruder temperature control

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

62. Exporting the System Logs of J1

Please refer to this article . If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

63. Replacing the FFC Cable of the Print Head

Please refer to this article. If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.

64. Wi-Fi connectivity problems

Please refer to this article . If your problems still cannot be solved, pls click here to submit a ticket so our technical support team can help you within 1-2 working days.