What is the price of the Snapmaker U1(4 toolheads)?

Does paying a deposit guarantee my Early Bird slot?

No, paying a deposit does not guarantee an Early Bird slot because these slots are limited and allocated on a first-come, first-served basis. However, there will be thousands of Early Bird slots available, giving you a very good chance to secure one.

Approximately 10 minutes before the campaign officially starts, we will send a Kickstarter link to those who have paid a deposit. This early access allows you to review product details, reviews, pledge options, and shipping information in advance. It helps you make an informed decision and be ready to purchase the U1 immediately when the campaign goes live.

Important: Please make sure you have registered a Kickstarter account using the same email address you used to pay your deposit. If you do not have a Kickstarter account, clicking the U1 Kickstarter link will redirect you to the general Kickstarter page, which may cause delays and risk missing out on an Early Bird slot.

We recommend placing your order early once the U1 Kickstarter campaign is live to secure the Early Bird deal. After slots sell out, the discount will no longer be available. You can cancel your pledge anytime before the campaign ends.

If you miss the Early Bird but back any other reward tier, you will still qualify for a $100 cashback after your U1 ships.

Can users who paid a deposit get early access to the Kickstarter page?

We have received many requests about this. To accommodate, we will send the Kickstarter page link to users who paid a deposit about 10 minutes before the campaign officially starts. This will allow you to review the product features, reviews, pledge options, and shipping timeline in advance, helping you make an informed purchase decision and enabling you to buy the U1 as soon as it goes live.

Important: Please make sure you have registered a Kickstarter account using the same email address you used to pay your deposit. If you do not have a Kickstarter account, clicking the U1 Kickstarter link will redirect you to the general Kickstarter page, which may cause delays and risk missing out on an Early Bird slot.

Explanation of “lock in,” “unlock,” and “reservation”

The fully refundable deposit provides several benefits, including Priority Shipping, Cashback, and Get the Kickstarter link 10 minutes before launch to preview details and be ready to back the U1 immediately.

All of these benefits still apply to the standard Kickstarter price of $799, meaning that even if the deposit is placed but the Early Bird tier is missed, the final price will still be $729.

Feedback indicated that previous wording around the deposit offer may have caused confusion. The language is being updated to clarify that the deposit provides early pricing opportunities but does not guarantee Early Bird availability.

However, the deposit does not guarantee that a user will secure an Early Bird spot. It gives a very strong chance, especially given the thousands of Early Bird slots, but it is not 100% guaranteed.

If a decision is made not to proceed with purchasing the Snapmaker U1, a full deposit refund can be requested at any time by contacting our customer service team at info@snapmaker.com.

Note: If you haven’t finished reviewing within 10 minutes, you can go ahead and secure your Early Bird slot once the U1 goes live. Since Kickstarter only charges after the campaign ends, you can freely cancel your order during the Kickstarter Campaign if the U1 doesn’t meet your needs.

Can I see the price in currencies other than USD?

Yes. While all prices are initially displayed in USD, you’ll be able to switch to your local currency when the Kickstarter campaign goes live. The final amount will be automatically calculated based on Kickstarter’s exchange rates for your region.

When will Snapmaker U1 go live on Kickstarter?

The Kickstarter campaign is to launch on August 19, 7:00 AM PDT (4:00 PM CEST).

What is the timeline from the launch of the Kickstarter campaign to the shipment of the units?

Does the Early Bird price include shipping and taxes?

Shipping and taxes are not included in the listed prices. Details will be announced when the Kickstarter campaign goes live. However, we are subsidizing part of the shipping fees to help keep costs reasonable, so there’s no need to worry about high shipping charges.

How much tax or VAT will I need to pay?

The product price does not include taxes or VAT by default. However, if your shipping address is in the European Union, the United States, Canada, the United Kingdom, Australia, Japan, or Korea, we will ship the product from China to a local warehouse in your region and then deliver it to you. In these cases, Snapmaker will cover the additional tax costs, so you won’t pay any extra taxes.

For users in Iceland / Liechtenstein / Norway / Serbia / Switzerland, orders will be shipped from our Germany warehouse. Please note that you are responsible for any applicable taxes or customs duties according to your local regulations.

For users outside these regions, orders ship directly from our China warehouse, and you are responsible for any taxes or customs duties according to your local regulations. Tax rates vary by country.

Does the Early Bird price include the cover or hardened steel hotends?

No. The price applies to the Snapmaker U1 3D printer with four toolheads and four rolls of 500g Snapmaker Snapspeed PLA filament. It does not include the cover or hardened steel hotends. Both will be available as separate add-ons for purchase during the Kickstarter campaign.

What add-ons will be available for the U1?

We’ve completed evaluations and confirmed several add-ons will be available during the Kickstarter campaign. These include the cover, hardened steel hotends, filament packs (with four-roll and eight-roll options), the SnapDryer set (one Dryer Dock and four SnapDryer Boxes), and the PEI steel sheet. We’re also actively exploring more add-ons based on user feedback. Stay tuned!

How long will the deposit be available for purchase?

The deposit program closes Aug 19, 7 AM PDT (4 PM CEST).

Will I receive a confirmation email after paying the deposit?

Yes, once your deposit payment is successfully processed, you will receive a confirmation email with the details of your order and deposit payment.

How can I pay the deposit?

You can pay the deposit through our official online store using credit/debit cards, PayPal, or other supported payment methods at checkout.

How can I use the deposit?

What are the benefits of paying the deposit?

• Secure priority shipping within the earliest batch of your tier, based on the time your deposit was paid, and after completing the final payment.
• Once your Kickstarter order has shipped, we will process your $100 refund (which includes your $30 deposit). The $100 cashback will be refunded directly to the payment method you used for your Kickstarter order.

Is a deposit required to back the Snapmaker U1 on Kickstarter?

No, placing a deposit is not required to back the Snapmaker U1 on Kickstarter. However, only those who place the $30 deposit will be eligible for deposit-related benefits, such as the $100 refund after the U1 ships.

Can I purchase multiple deposits if I want to order more than one Snapmaker U1?

Kickstarter allows each account to choose one reward tier per pledge, and each deposit can only be applied to one pledge. If you’d like to purchase multiple U1 units, you’ll need to place separate deposit orders using different email addresses and use those same emails to create individual Kickstarter accounts.

For example, to purchase 3 U1 units, you must:

• Place 3 separate deposit orders with 3 different email addresses.
• Create 3 Kickstarter accounts using those emails.
• Use each account to back 1 U1 separately when the campaign goes live.

This ensures you’ll receive the $100 cash back for each U1 after shipping.

Please note: We will offer bundle pledges for multiple U1 units during the campaign. However, multiple deposits cannot be combined or applied toward a single multi-unit pledge.

Is the deposit refundable?

Yes, your deposit is refundable. If you decide not to move forward with purchasing the Snapmaker U1, you can request a refund at any time by contacting our customer service team at info@snapmaker.com.

The $100 cashback will be refunded after shipment. What amount will be declared for customs?

Yes, the $100 cashback (which includes your $30 deposit and a $70 bonus) will be refunded after the product ships. However, the declared customs value will be based on the full Kickstarter payment amount (excluding the deposit), before any refund. This is because customs requires the declared value to reflect the actual amount paid at purchase, regardless of any cashback issued later. The $100 refund is a promotional rebate processed after shipping and does not affect the declared amount, ensuring compliance with international customs regulations.

Please note that customs duties depend on the shipping warehouse.

• If your shipping address is in the European Union, the United States, Canada, the United Kingdom, Australia, Japan, or Korea, we will ship the product from China to a local warehouse in your region, then deliver it to you. In these cases, Snapmaker will cover the additional tax costs, so you won’t have to pay extra taxes.
• For users in Norway and Switzerland, orders will be shipped from our Germany warehouse. Please note that you are responsible for any applicable taxes or customs duties according to your local regulations.
• For addresses outside these regions, orders will ship directly from China, and you will be responsible for any taxes or customs fees based on your local regulations. Tax rates vary by country.

Can I get an invoice for the deposit and final payment?

Yes. After completing the payment, an invoice will be issued upon request. Please contact our customer service team at info@snapmaker.com with your order number and billing details.

Is there anything I should pay special attention to when placing the deposit order?

Yes. Please make sure the email address you use to purchase the deposit is the same as the one you will use to back the Snapmaker U1 on Kickstarter.

Can I transfer my deposit to someone else?

No, deposits are non-transferable. They are tied to the original purchaser’s account and email address.

Can I place a deposit if I’m not sure whether my country is eligible for shipping?

Yes, users from any country can place a deposit. However, the list of countries and regions eligible for Snapmaker U1 shipping has not been finalized. We will confirm the supported shipping destinations before the Snapmaker U1 goes live on Kickstarter. If it turns out that we are unable to ship to your country or region, and you’ve already placed a deposit, we will arrange a full refund for your deposit. Thank you for being so understanding.

Will the billing address I entered when placing the deposit affect my Kickstarter shipping address?

No, the billing address you provided when placing the deposit will not affect your Kickstarter shipping address. After the Kickstarter campaign ends, we’ll send you a survey where you can fill in your final shipping details. Please don’t worry, you’ll be able to choose your preferred shipping address at that time.

Who can I contact if I have questions about my deposit order?

Please reach out to our customer support team at info@snapmaker.com with your order number and inquiry details.