When is the 9th Anniversary Promotion?
The promotion runs from May 27 to June 20. Don’t miss out on these exclusive, limited-time deals!
Can I combine multiple discounts in one order?
Only one discount code can be used per order. Please choose the one that gives you the best value.
Will there be flash sales?
Yes! Subscribe to our newsletter to be the first to know when flash sales go live. All limited-time offers will be announced exclusively through our newsletter.
Can I get a refund if the price drops after I place an order?
Absolutely! We offer a 30-day price protection guarantee. If the price of your purchased item drops during the promotion period, click [here] to submit a request for a refund of the price difference.
What is the Double Snaps promotion?
From May 27 to June 4, you’ll earn double the Snaps for every dollar you spend. During this promotional period, you'll receive 2 Snaps per $1 instead of the usual 1 Snap per $1. The bonus Snaps will be automatically credited to your account once your order is processed.
I’m unable to participate in the Wheel of Fortune. What should I do?
If you receive an "invalid email" message or the spin button doesn't work, try the following:
1. Clear your browser cache and refresh the page
2. Use a different email address
If the issue continues, please contact us at info@snapmaker.com, and our customer service team will assist you.
I forgot to copy my coupon code after playing the Wheel of Fortune. How can I retrieve it?
No worries! If you win a coupon, it’s automatically saved to your account. Simply click [here] to view your available discount codes.
What is the Snapmaker Brand Giftbox, and how can I get it?
During our anniversary promotion, every machine purchase comes with a complimentary Snapmaker Brand Giftbox, which includes a Tyvek Eco Backpack, a Work Vest Apron, a 3-in-1 Charging Cable, and a set of four DIY-ready Wooden Coasters. The Giftbox will be automatically added to your cart when you add an eligible machine. Alternatively, you can also redeem the Giftbox in the Snappy Club using 999 Snaps.
Please note that the number of Snapmaker Brand Giftboxes is limited and available on a first-come, first-served basis. The Giftbox will be shipped separately from your machine, and you’ll receive a separate tracking notification once it’s on the way.
What are the rules for the Referral Program?
🔹 For Referrers: Invite a friend & get 💰5% CASH BACK when they buy a machine!
🔹 For New Customers: Enjoy 💰5% CASH BACK on your first machine purchase!
📌 How to Redeem: After the new customer places an order, both the referrer & new customer must complete the redemption form. Our team will review it & respond via email within 1-2 business days. Cashback will be refunded to the original credit card or PayPal account within 7-14 business days.
Are There Any Additional Discounts Available for Machines?
Yes! We're currently offering exclusive discounts on our popular machine series:
💸 $100/€100 off the Artisan series – Use code: ARTISANSAVE100
💸 $50/€50 off the Snapmaker 2.0 series – Use code: BACK50
💸 $20/€20 off J1s and Ray – Use code: BACK20
🎯 Just copy the code at checkout and start saving!
🕒 These offers won’t last forever—grab yours while you can!
Who can I contact if I have questions or need support?
We’re here to help!
Order-related inquiries: info@snapmaker.com
Technical support: support@snapmaker.com