FAQ for Spare Parts – Snapmaker

1. Product List & Compatibility & Installation Guide

Product Name	Product List	Compatibility	Installation Guide
Dual Extrusion 3D Printing Module for Snapmaker Artisan	Dual Extrusion 3D Printing Module × 1	Snapmaker Artisan Series	Snapmaker Wiki
Heated Bed for Snapmaker Artisan	Heated Bed × 1	Snapmaker Artisan Series	Snapmaker Wiki
Assembly-Required Heated Bed Cable for Snapmaker Artisan	Assembly-required Heated Bed Cable × 1	Snapmaker Artisan Series	Snapmaker Wiki
Buckles Kit for Dual Extrusion 3D Printing Module	Left Buckle × 1 Right Buckle × 1 E-clips × 2	Snapmaker Artisan Series Snapmaker 2.0 Series	Snapmaker Wiki
Hot Ends Socks for Dual Extrusion 3D Printing Module	Hot Ends Socks × 3	Snapmaker Artisan Series Snapmaker 2.0 Series	/
Hot Ends Parts Kit for Dual Extrusion 3D Printing Module	PTFE Tube × 1 Throat × 1 Heat Block × 1 0.4mm Brass Nozzle × 1	Snapmaker Artisan Series Snapmaker 2.0 Series	/
Top Cover Kit for Dual Extrusion 3D Printing Module	Top Cover × 1 Quick-connect Fittings × 2 Connector Wedges × 2	Snapmaker Artisan Series Snapmaker 2.0 Series	Snapmaker Wiki
Laser Safety Shield Kit for 40W Laser Module	Laser Safety Shield Kit × 1	Snapmaker Artisan Series Snapmaker 2.0 Series(Excluding A150) Snapmaker Ray Series	Snapmaker Wiki
Laser Material Fixtures and Screws for Snapmaker Artisan	Laser Material Fixtures × 4 M6*16 Screws × 8	Snapmaker Artisan Series	Snapmaker Wiki
20W/40W Laser Lens Protector Kit for Snapmaker 2.0/Artisan/Ray	Laser Lens Protector Kit × 3	Snapmaker Artisan Series Snapmaker 2.0 Series(Excluding A150) Snapmaker Ray Series	Snapmaker Wiki
Mainboard for Dual Extrusion 3D Printing Module	Mainboard for Dual Extrusion 3D Printing Module × 1	Snapmaker Artisan Series Snapmaker 2.0 Series	Snapmaker Wiki
Hot Ends Heating Kit for Dual Extrusion 3D Printing Module	Left Hot End Heating Board × 1 Right Hot End Heating Board × 1 Hot End 5P Cable × 2	Snapmaker Artisan Series Snapmaker 2.0 Series	Snapmaker Wiki
Linear Module-XY Cable for Snapmaker Artisan	Linear Module-XY Cable × 1	Snapmaker Artisan Series	Snapmaker Wiki
Linear Module Limit Switch for Snapmaker Artisan	Linear Module Limit Switch × 3	Snapmaker Artisan Series	Snapmaker Wiki
Power-Boosted Toolhead Cable for 40W Laser Module	Power-Boosted Toolhead Cable × 1	Snapmaker 2.0 Series(Excluding A150)	Snapmaker Wiki

2. How can I purchase a spare part that is not available for online purchase?

You can submit your request through the link below, and our customer service team will assist you with the purchase.

https://snapmaker.formcrafts.com/quotation

3. Are spare parts eligible for free shipping?

The shipping cost is calculated based on the product’s weight and the delivery address. You can add the item to your shopping cart and enter the shipping address on the checkout page to confirm the shipping cost. Free shipping will be provided for EU/CA/UK/US (excluding AK, HI, PR, AE, and AP) users when the order amount exceeds $/€99.

4. Do you offer discounts on spare parts?

Unfortunately, we do not offer discounts on spare parts at this time.

5. What is your return policy for spare parts?

Here is the link to our return policy for your reference.

Snapmaker’s Warranty/Refund/Repair Policy

6. What is your warranty policy for spare parts?

Here is the link to our warranty policy for your reference.

Snapmaker’s Warranty/Refund/Repair Policy

7. What should I do if a spare part is out of stock?

If a spare part is out of stock, you can click the 'Notify When Available' button, and our system will send you a notification once the item is back in stock. Alternatively, you can email our customer service team at info@snapmaker.com for further assistance.