What is Snapmaker Care?
Snapmaker Care covers two incidents of repair or replacement from the purchase of the machine to one year after the end of the standard warranty.
What can you get from Snapmaker Care?
1. Warranty for two incidents
Two incidents of repair or replacement from the purchase of the machine to one year after the end of the standard warranty.
2. Worry-free coverage
Coverage for accidental damage.
3. Free shipping
Free shipping for the repaired or spare parts.
Which model can I purchase Snapmaker Care for?
Snapmaker Care only covers the module of which the damage is confirmed by our technical support, and it only covers one type of module each time.
How to purchase Snapmaker Care?
1. For customers who purchase from our official store
Snapmaker Care is an add-on service available to buy when purchasing the supported product on our official store.
2. For customers who purchase from an authorized Snapmaker Distributor
Please contact us at email@example.com within 30 days of the purchase and attach the invoice of your machine.
Here is the purchase process:
How to obtain service?
1. How many times can I purchase the Snapmaker Care service?
You can only purchase the Snapmaker Care service once for one machine or bundle.
2. How can I activate my Snapmaker Care service?
Snapmaker Support will contact you for the serial number of your machine and provide two service codes within three workdays after your purchase of the service. The service code, which is valid only once, will be needed for access to your Snapmaker Care service.
3. If the damage is covered by the standard warranty, will the repair or the replacement be counted in the Snapmaker Care service that I have purchased?
4. How long is the Snapmaker Care service valid?
Snapmaker Care is valid from the purchase day to one year after the end of the standard warranty.
5. Which regions does Snapmaker Care cover?
Snapmaker Care covers regions or countries where our official store supports the purchase.
6. What is the difference between the Snapmaker Care service and the standard warranty?
The standard warranty is an after-sales service that Snapmaker provides for product quality issues, while Snapmaker Care covers two incidents for accidental damages, and has a one-year extension to the standard warranty period.
7. How can I obtain the Snapmaker Care service if I purchase from an authorized Snapmaker Distributor?
The Snapmaker Distributor deals with the standard warranty on behalf of Snapmaker. But if the damage is not covered by the standard warranty, you need to contact Snapmaker Support and provide the service code to obtain the Snapmaker Care service.
8. Can I refund the Snapmaker Care service or transfer it to other machines?
No. You cannot refund the Snapmaker Care service unless you return the corresponding machine under our Return Policy. You cannot transfer the Snapmaker Care service to other machines, either.