Attention:  Rest assured that our Technical support is always available to help you out under any circumstances, even if the issue is not covered under warranty. Please feel free to contact us at support@snapmaker.com. 

General

Snapmaker Grants a limited warranty on the major modules of the Snapmaker 3D Printers (“Product”) purchased from Snapmaker or a Distributor authorized by Snapmaker according to the terms and conditions stated below.

The warranty starts from the date of delivery to an end-customer for the first time, as evidenced by the original customer’s purchase invoice. Only the original purchaser is entitled to claim a warranty.

Note: Parts that are replaced under the Warranty also fall under their original warranty duration and do not restart.

Warranty periods

Warranty periods for the EU countries and Non-EU countries.

• 2-year warranty for the customers from the EU countries
• 1-year warranty for the customers from the Non-EU countries

Return & Refund Service

1. Scenario 1. Within seven (7) calendar days of receiving a Product if you have not unpacked the Product, you can request Return and Refund Service.
2. Scenario 2. Within seven (7) calendar days of receiving a Product if the Product has a manufacturing defect, you can request Return and Refund Service.

You need to ship the Product to the designated warehouse. Snapmaker will examine the returned Product to identify the problem. If the problem qualifies for the second scenario, Snapmaker will bear the cost for a refund including shipping costs and taxes. The customer will need to bear the shipping costs or taxes incurred in the first scenario.

The restocking fee will be charged in both cases, which typically costs 10% of the retail price, and the rest will be refunded after the product inspection.

Return & Refund Service will not be provided where

1. It is requested beyond seven (7) calendar days of receiving a Product.
2. A Product sent to Snapmaker for Return & Refund Service does not include all original accessories and packaging or any item is not in new condition, i.e. with cracks, dents, or scratches.
3. Legal proof of purchase, receipt, or invoice is not provided.
4. Any fault or damage of the Product is caused by unauthorized use or modification of the Product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
5. Product labels, serial numbers, etc. show signs of tampering or alteration.
6. Damage is caused to the Product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
7. A Product is not delivered to the designated warehouse within seven (7) calendar days after Return & Refund Service confirmation is sent from Snapmaker.
8. Other circumstances stated in this policy.

Repair Service

This warranty does not apply to and therefore not cover

1. Any other parts except for the Warranted Parts;
2. Any defect or damage caused by failure to follow instructions in the Quick Start Guides and online Manuals, including but not limited to inappropriate, incorrect or improper use, installation, maintenance, operation, and cleaning;
3. Any defect or damage caused by an accident, including but not limited to natural calamities such as fire hazard, and human causes such as falling off, collision and soaking in water;
4. Any defect or damage caused by the use of third party materials, accessories or software, etc.;
5. Normal wear and tear.

The following actions will void this warranty

1. Any modification made to any hardware or firmware of the Product;
2. Abuse, misuse or improper storage of the Product;
3. Use the Product for any illegal purposes;
4. Serviced by distributors other than Snapmaker or an authorized Snapmaker distributor;
5. Use non-supported, unapproved or improper filament or materials with the Product;
6. Disassemble or repair without authorization by Snapmaker or the Distributor.

How to Obtain Warranty Service

Any request on the basis of this warranty must be made to Snapmaker or the Snapmaker Distributors from whom the Product was originally purchased, even if this is not in the customer’s present country of residence.

Follow the below procedure to claim warranty:

1. Please submit the warranty request together with the official purchase invoice through the Apply for A Request button below for troubleshooting. Send an email to support@snapmaker.com in the meantime.
2. The claim will be confirmed in 7 business days.
3. If the claim is justified, Snapmaker will rectify the defects free of charge according to this warranty. If the defect cannot be repaired, Snapmaker will, within the warranty period, replace the Warranted Part free of charge by an identical part, or, if the Warranted Part is no longer manufactured, by a similar replacement of the same value or offer an appropriate refund.

*The warranty does not include shipping costs and taxes incurred for shipping defective Warranted Parts for scrutiny and/or repair, nor for shipping costs and taxes of replacement or repaired Warranted Parts back to the claimant.

Apply for a Request

Purchased from an Authorized Snapmaker Distributor

If the Product was originally purchased from an authorized Snapmaker Distributor, the Snapmaker Distributor deals with this warranty on behalf of Snapmaker. If you need technical support or warranty service, please contact the Snapmaker distributor you purchased from.