For customers who purchase from our official store:
Snapmaker Care is an optional add-on service that can be purchased together with a supported product on our official store.
For customers who purchase from an authorized Snapmaker distributor or official Amazon:
If you bought your machine from an authorized distributor or official Amazon, you can still purchase Snapmaker Care within 30 days of your purchase. Please follow the steps below:
- Contact us at support@snapmaker.com within 30 days and attach your machine invoice.
- Provide your machine's serial number (SN) and invoice.
- Our support team will send you a PayPal payment link.
- Complete the payment.
- Send us a screenshot of your payment confirmation.
- Receive your Snapmaker Care service code.
For customers who purchased from our official store but did not add Snapmaker Care at checkout:
You can still purchase Snapmaker Care within 30 days of your original order. Please follow these steps:
- Contact us at support@snapmaker.com within 30 days and attach your machine order number.
- Provide your machine's serial number (SN) and invoice.
- Our support team will send you a PayPal payment link.
- Complete the payment.
- Send us a screenshot of your payment confirmation.
- Receive your Snapmaker Care service code.