Orders / Shipping FAQ
When can I purchase Snapmaker 20W & 40W Laser Module?
Snapmaker 20W & 40W Laser Module will be available on the online store on July 25, 7 am PDT!
From July 25, 7 am PDT to August 1, 7 am PDT, you can enjoy a limited-time offer!
When I can receive the 20W & 40W Laser Module?
The 20W and 40W laser modules are currently available for pre-order. We have divided them into 3 batches based on the order receipt time. Users can choose the appropriate delivery batch according to their preferences. However, please note that once a delivery batch is sold out, it will no longer be available and users will need to select from the remaining options.
Please be aware that stock is limited and will be allocated on a first-come, first-served basis. We do not support changing the shipment batch.
If your order includes several products, the estimated shipping time will depend on the product that will take the longest. If you want to receive products individually as soon as they are available, please send an email to info@snapmaker.com.
| Shipping Country | (ETA) Option 1 | (ETA) Option 2 | (ETA) Option 3 |
| US | Late October | Late November | Late December |
| EU/CH/NO | Late October | Late November | Late December |
| Apart From Above | Mid-November | Late December | Mid-January |
※ ETA=Estimated Time of Arrival
Product Info FAQ
Is the Air Assist Pump included with the 20W & 40W Laser Module?
Yes.
How do I attach the 20W & 40W Laser Module to the 2.0 / Artisan machine?
For 2.0 machine owners, you can attach the 20W & 40W Laser Module to the machine either using the Quick Swap mechanism or four screws. Watch the installation video here.
For Artisan owners, there are two methods to attach the 20W & 40W Laser Module to your Artisan machine.
Method 1: You can detach the Quick Swap Toolhead Plate from the original 10W Laser/3D Printing/CNC Module and secure it onto the new laser module with two screws provided in the new laser module package. Watch the installation video here.
Method 2: We understand that attaching the new laser module using the existing toolhead plate may not be ideal for all Artisan owners. To address this concern, we are actively working on providing an extra dedicated Quick Swap Toolhead Plate specifically designed for attaching the new laser module to your Artisan reliably. However, please note that this solution is still under development, and we cannot guarantee its availability at the same time as you receive your new laser modules.
We have taken note of your request and this development task has been assigned a high priority. Our expectation is to make this dedicated toolhead plate available by November 2023. We understand that cost is a concern, but please be assured that we are committed to making it affordable for you. In fact, we are even considering bearing the additional costs ourselves to provide you with an optimal solution.
We will continue to keep you updated on the progress of this solution in our community. Please stay tuned for further updates regarding the dedicated Quick Swap Toolhead Plate.
What is the compatibility between the Snapmaker machines and the 20W & 40W Laser Module?
20W & 40W Laser Module are members of the Snapmaker 2.0 series, Snapmaker Artisan series, and Snapmaker Ray series. They are compatible with 2.0 3D Printers, Artisan 3-in-1 3D Printer, Ray Laser Engraver and Cutter, and multiple modules including Rotary Module, CAN Hub, Emergency Stop Button, Enclosure for 2.0, and Air Purifier.
Please note that the 40W Laser Module can not work on Snapmaker A150. It has a net weight of 1.26kg. If the 40W Laser Module is used with the A150, it will cause serious vibration and negatively impact the quality of the laser work.
Will the 20W & 40W Laser Module fit the Snapmaker 2.0/ Artisan enclosure and Laser Engraving and Cutting Platform?
Yes.
What is the maximum cutting thickness of 20W & 40W Laser Module?
20W laser module: 10mm Basswood Plywood in one pass.
40W laser module: 15mm Basswood Plywood in one pass.
What are the specs of 10W & 20W & 40W Laser Module?
[1] Depending on your material, the work speed might vary.
[2] The data is obtained based on the 3mm Basswood Plywood performing one pass cutting. Depending on your material, the cutting speed might vary.
If I have both the Snapmaker 2.0 machine and the Snapmaker Artisan machine, which one should I choose?
We recommend choosing the Snapmaker 2.0 machine with the 20W & 40W Laser Module. When you purchase the Snapmaker 2.0 machine, you will be provided with a Boosted Toolhead Cable and an Air Assist Pump Conversion Cable. These cables are essential for the proper functioning of the 20W and 40W Laser Module, as there may be compatibility issues without them.
However, Snapmaker Artisan & Ray machines don't need these extra cables. If you have mistakenly selected the wrong machine type when placing your order, you can contact support at info@snapmaker.com to make the needed changes.
What are the specifications of the Air Assist Pump?
Please check the table below. For more information, we will continue to update it on the official Web.
Does the 20W & 40W Laser Module have a camera function like the 10W Laser Module?
No, the 20W & 40W Laser Modules do not include a built-in camera function like the 10W Laser Module. Instead, they utilize a Focus Lever for laser platform height calibration, which offers a simple and reliable workflow. Rest assured, you'll achieve incredible results and a smooth experience with these new laser modules.
Do you have a Trade-in program? Can we exchange our 1.6W / 10W Laser Module for the 20W / 40W Laser module?
At the moment, we do not have a Trade-in program in place. However, we hear your feedback and understand this request. We will try to explore possible options to enhance the utilization of your existing machines and modules. We appreciate your understanding.
What is Snapmaker Ray Laser Engraver and Cutter? When will it be available?
Ray is an amazing dedicated Laser Machine that we will be launching on August 22nd. We will keep you informed when it's ready to hit the market.
Can I upgrade the 20W/40W Laser Module to Ray?
Yes, you can purchase the following items on the online store on August 22nd.
- Snapmaker Ray Machine Body (Without Laser Module)
- Class 1 Safety Enclosure for Ray
Below is the link to the purchase tips for your reference.
Is there any information available regarding the upcoming 2W Laser Module?
We anticipate the release of the 2W Laser Module in 2024. Please note that the actual release date may vary slightly.
The 2W Laser Module will be a new addition to Snapmaker's laser module lineup. Unlike the current laser modules (40W/20W/10W/1.6W) which emit blue light, the upcoming 2W Laser Module emits infrared light with a wavelength of 1064nm. This module is specifically designed for engraving plastic materials and various types of metals.