There are 3 possible causes that lead to this issue.
- Firmware issue.
The tool-head port of the controller is defective.
The broken modules are affecting the communication of all.
Please follow the instructions below to locate the root.
1. Upgrade the latest firmware or reinstall the firmware.
2. Unplugged all cables from the controller (Power supply cable and the touchscreen cable are still connected to the controller).
3. Turn off the machine, and then connect one of the tool-heads.
4. Turn on the machine to see if the machine can detect the tool-head.
- If the machine cannot detect the tool-head, go to step 5.
- If the machine can detect the tool-head, go to step 6.
5. Turn off the machine and plug in another tool-head to repeat steps 3-4 until you have tested them all.
- If the machine still cannot detect all the tool-heads, please contact us with the results and a video via email.
6. Turn off the machine and do a cross test of the linear modules and the axes port of the controller.
- During this test, the previous X-axis linear module will be X1. The previous Y-axis linear modules will be Y1 and Y2. The previous Z-axis linear modules will be Z1 and Z2.
- If the tool-head cannot be detected when the same port is plugged in with different modules or the same linear module is plugged in the different ports, the root is located.
- If the test results of plugged in one linear module are positive, run the cross-test with plugged in two linear modules.
- If the test results of plugged in two linear modules are positive, run the cross-test with plugged in three linear modules.
- If the results remain positive, the converter might be the root. Reconnect all the cables as it in the manual and see if the problem persists.
After you finish all the steps, please contact us with the results and a video via email.