Please connect the machine with the machine via provided USB cable, and launch Snapmaker Luban. Open the console in the software and then power on the machine. Please choose the right port and connect the machine in Snapmaker Luban in 5 seconds after the powering. There will be some start-up info in the console, and we need some useful information from there.

Here is a video for your reference:

We need these lines as you can record them by making some screenshots. Please find this part which is highlighted by the red frame.

Or you can enter the G-code command "M1999" to reset the machine and get the start-up info.

Record them by making some screenshots and send them to support@snapmaker.com

Here is an example for your reference:

>>> M1999
SENDING:M1999
will reboot machine
start
echo:PowerUp
Marlin SM2-3.2.2
echo:Compiled: Aug 31 2020
echo: Last Updated: 2020-8-22 | Author: Snapmaker Team
echo:Compiled: Aug 31 2020
echo: Free Memory: 32735 PlannerBufferBytes: 1728
echo:V66 stored settings retrieved (1003 bytes; crc 20852)
echo: G21 ; (mm)
echo:Filament settings: Disabled
echo: M200 D3.00
echo: M200 D0
echo:Steps per unit:
echo: M92 X400.00 Y400.00 Z400.00 E212.21
echo:Maximum feedrates (units/s):
echo: M203 X150.00 Y150.00 Z50.00 E25.00
echo:Maximum Acceleration (units/s2):
echo: M201 X3000.00 Y3000.00 Z100.00 E10000.00
echo:Acceleration (units/s2): P<print_accel> R<retract_accel> T<travel_accel>
echo: M204 P1000.00 R1000.00 T1000.00
echo:Advanced: B<min_segment_time_us> S<min_feedrate> T<min_travel_feedrate> J<junc_dev>
echo: M205 B20000.00 S0.00 T0.00 J0.02
echo:Home offset:
echo: M206 X-19.00 Y-10.00 Z0.00
echo:Auto Bed Leveling:
echo: M420 S0 Z0.00
echo: G29 W I0 J0 Z6.16125
echo: G29 W I1 J0 Z5.62125
echo: G29 W I2 J0 Z5.22000
echo: G29 W I0 J1 Z6.33250
echo: G29 W I1 J1 Z6.00000
echo: G29 W I2 J1 Z5.51875
echo: G29 W I0 J2 Z6.01375
echo: G29 W I1 J2 Z5.74875
echo: G29 W I2 J2 Z5.42500
echo:PID settings:
echo: M301 P13.00 I0.10 D17.00
echo:Z-Probe Offset (mm):
echo: M851 Z1.00
echo:Linear Advance:
echo: M900 K0.22
echo:Filament load/unload lengths:
echo: M603 L0.00 U60.00
success to create marlin task!
success to create HMI task!
success to create heartbeat task!
Screen Plugged!
Module enum
LEN:356
LEN:356
LEN:356
LEN:356
LEN:356
Length:356 Axis:0
Length:356 Axis:2
Length:356 Axis:1
Length:356 Axis:1
Length:356 Axis:2
Machine Size:
X:0.00 - 345.00
Y:0.00 - 357.00
Z:0.00 - 334.00
Directions:
X:1 Y:0 Z:0 E:0
Home Directions:
X:-1 Y:1 Z:1
Home offset:
X:-19.00 Y:-10.00 Z:0.00
MacIC:3636611 FuncID:0
MacIC:3635399 FuncID:0
MacIC:3636237 FuncID:0
MacIC:3636247 FuncID:0
MacIC:3636437 FuncID:0
Bind LinearModule
Linear Module:3636611 MsgID:0
Linear Module:3635399 MsgID:6
Linear Module:3636237 MsgID:5
Linear Module:3636247 MsgID:12
Linear Module:3636437 MsgID:13
Basic MacID:22149 FuncID:8
Basic MacID:22149 FuncID:9
Basic MacID:22149 FuncID:6
Basic MacID:22149 FuncID:7
Basic MacID:22149 FuncID:1
Basic MacID:22149 FuncID:10
Basic MacID:22149 FuncID:2
Basic MacID:22149 FuncID:16
Extend MacID:5263843 FuncID:15
Extend MacID:5263843 FuncID:18
Extend MacID:5263843 FuncID:19
MsgID:20-FuncID:8
MsgID:21-FuncID:1
MsgID:22-FuncID:2
MsgID:23-FuncID:6
MsgID:24-FuncID:9
MsgID:25-FuncID:10
MsgID:26-FuncID:7
MsgID:27-FuncID:16
Configuring Module, MAC ID: 0x00005685
MsgID:28-FuncID:15
MsgID:29-FuncID:18
MsgID:30-FuncID:19
Configuring Module, MAC ID: 0x005051E3
Basic ID: 0x00377D83
Basic ID: 0x00005685
Basic ID: 0x003778C7
Basic ID: 0x00377C0D
Basic ID: 0x00377C17
Basic ID: 0x00377CD5
Extend ID: 0x005051E3
grid manual
X:23 - 137
Y:18 - 152
PL: first free block index: 3
PL: first non-free block index: 3
PL: data has been masked
PL: next write index: 4
PL: Unavailable data!
3DPRINT Module
Chamber is connected
Finish init