The Touchscreen shows the machine isn't responding, would you like to reconnect. This can happen pre- or mid-printing.

Possible Causes

• the controller is broken.
• the touchscreen itself is broken.
• The DC cable or power module is broken.

Actions

1. Check whether the light at the back of the Controller is breathing.

   -If it breathes slowly, launch Snapmaker Luban, and try to connect your computer with the machine using a USB cable. If Luban has no problem connecting with and controlling the machine, then the Controller is fine. In this case, go to step 2.

   -If it's not breathing, then it might be because the Controller, DC power cable, or the Power Module is broken. In this case, go to step 3.

2. Check whether the Touchscreen cable is connected right. Unplug the Touchscreen cable from the Controller, flip the cable connector 180°, and plug it back in.

   -If this doesn't solve the problem, then the Touchscreen is broken. In this case, replacing a new Touchscreen might solve the problem.

3. Check if the DC power cable and the Power Module work properly.

   - If there is no breathing light at the back of the Controller, and Luban can't control the machine, then it might be because the Controller, DC power cable, or Power Module isn't working properly. In this case, go to step 4.

4. Connect one end of the cable to the Power Module, and turn on the machine. Find a multimeter to measure the voltage of pin 1 and pin 2 (see picture below) at the same time. The normal value should be between 3.0–3.6 V. Then do the same with pin 1 and pin 4. The normal value should be about 22.8–25.2 V.

Please contact us at support@snapmaker.com and tell us the result. We will help you further.