Possible Causes
- The firmware is outdated.
- The G-code file is too large. This usually happens when you transfer the file from Snapmaker Luban to the machine via Wi-Fi.
- The G-code file can't be parsed by the Touchscreen. This may happen if the G-code file is generated by third-party software that Snapmaker isn't compatible with.
Actions
1. Download and install the latest firmware.
2. Try a smaller G-code file.
3. Download the latest version of Snapmaker Luban, and try to generate the G-code file on Snapmaker Luban.
After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos.
Our dedicated support team will be more than willing to assist you in resolving the issue.