During Auto Focus, the machine is stuck in the Processing screen as shown below.

Possible Cause

• The connection between the Touchscreen and the Laser Module is unstable.

Actions

Please follow this video to export the FW and SC logs for further analysis. The logs take a while to export and go to the USB stick.

After following the troubleshooting steps, if you find it difficult to resolve your issue, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket and share your troubleshooting results with some pictures/videos.

Our dedicated support team will be more than willing to assist you in resolving the issue.