FAQ-Pre-sales

• Where can I buy it?
• Which countries can the product be shipped to？
• How can I become a distributor?
• What is the layer resolution of the 3D printer?
• Do you have any manuals or video tutorials?
• Does the software support any other languages besides English?
• Can it carve metal?
• Where can I purchase replacement modules?
• How much does the shipping cost?
• Do you accept the installment payment?
• Do you have any certification or approval to ship your product to EU and US?
• Do I have to pay any Tax or VAT fees?
• Why do customers still need to pay for the VAT as the package is shipped from local?
• Where can I get an invoice?
• What is the warranty policy?
• How to cancel the order?
• What is the refund and returning policy?
• What are the specifications of your product?
• What kind of power adapter will be shipped?
• What is the maximum temperature the heated bed can reach to?
• Do you have any plan on upgrade modules, like longer linear module?
• What type of filaments does the Snapmaker support?
• What type of 3D model files does the Snapmakerjs support?
• What kind of materials does the laser engraving support?
• What type of image can be used to laser engrave in Snapmakerjs?
• What kind of materials does the CNC carving support?
• What type of files does the CNC carving support in Snapmakerjs?
• Can we use 3rd party slicing software?
• Where can I find 3D model files for free?
• What kind of 3D modeling software do you recommend for a beginner?