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  2. Snapmaker Original
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FAQ-Pre-sales

  • Where can I buy it?
  • Which countries can the product be shipped to?
  • How can I become a distributor?
  • What is the layer resolution of the 3D printer?
  • Do you have any manuals or video tutorials?
  • Does the software support any other languages besides English?
  • Can it carve metal?
  • Where can I purchase replacement modules?
  • How much does the shipping cost?
  • Do you accept the installment payment?
  • Do you have any certification or approval to ship your product to EU and US?
  • Do I have to pay any Tax or VAT fees?
  • Why do customers still need to pay for the VAT as the package is shipped from local?
  • Where can I get an invoice?
  • What is the warranty policy?
  • How to cancel the order?
  • What is the refund and returning policy?
  • What are the specifications of your product?
  • What kind of power adapter will be shipped?
  • What is the maximum temperature the heated bed can reach to?
  • Do you have any plan on upgrade modules, like longer linear module?
  • What type of filaments does the Snapmaker support?
  • What type of 3D model files does the Snapmakerjs support?
  • What kind of materials does the laser engraving support?
  • What type of image can be used to laser engrave in Snapmakerjs?
  • What kind of materials does the CNC carving support?
  • What type of files does the CNC carving support in Snapmakerjs?
  • Can we use 3rd party slicing software?
  • Where can I find 3D model files for free?
  • What kind of 3D modeling software do you recommend for a beginner?
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Snapmaker

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  • Snapmaker 2.0

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Pre-sales and Logistics: info@snapmaker.com

Technical Support: support@snapmaker.com

Reselling: sales@snapmaker.com

Tel: +86(0)755 26926117

Office Hours: Monday to Friday, 9:30-18:30 (GMT+8:00)

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