For the Camera Capture feature, the size of the single picture is limited. The Camera Capture process could be stuck if the size of the picture is exceeded the limitation. Or, the physical connection of the camera could cause this problem as well.
First, please change the background of the laser platform and try again. The size of the single picture would change by doing this.
If changing the background does not help, please send an email to firstname.lastname@example.org for further help.