Please connect the machine with the machine via provided USB cable, and launch Snapmaker Luban. Open the console in the software and then power on the machine. Please choose the right port and connect the machine in Snapmaker Luban in 5 seconds after the powering. There will be some start-up info in the console, and we need some useful information from there.
Here is a video for your reference:
We need these lines as you can record them by making some screenshots. Please find this part which is highlighted by the red frame.
Or you can enter the G-code command "M1999" to reset the machine and get the start-up info.
Record them by making some screenshots and send them to firstname.lastname@example.org