If the issue is similar to the one in the link, https://drive.google.com/file/d/10nb6IHHU6Qpga4JqV4ksKhrRkfK08meI/view, please follow the below to do the troubleshooting.
- Please make sure the machine is running the latest firmware, 2.11. If it is not, click on the link to download the latest firmware. https://snapmaker.com/download/snapmaker1
- Please swap the X-axis and Z-axis. After that, please check again. If it works well after swapping the axes, the issue exists in Z-axis. If it still does not work, the issue may exist in the controller. Please send an email to firstname.lastname@example.org to get further help.