For online store orders
If your pre-order is not shipped out.
You can apply for canceling the order before the date of shipment for your package, and then you will get a full refund within 2-5 workdays after cancellation is confirmed.
If your order is shipped out.
With seven (7) calendar days of receiving a Product if the Product has a manufacturing defect, you can request Return and Refund Service.
More details please check Warranty Policy
For Kickstarter rewards
Thank you for reaching out to us, and sorry to hear that you would like to cancel the order.
I'm afraid we don't provide refund after two weeks of the project closing date. We are really sorry about this. We apologize for the inconvenience. We are already in the process of shipping out our machines to backers. Our backers will get the machines within the timeline we provided. Thank you for your understanding.
It’s recommended to keep the pledge as service charge will apply.
Email us at firstname.lastname@example.org as soon as possible if you would like to cancel your order.