If the Snapmaker Luban only shows a blank panel after you open it, and only the Menu bar is available, please try the following tips.
- Reload Snapmaker Luban
- Install the latest Snapmaker Luban version
- Delete the configuration files and re-install Snapmaker Luban
Reload Snapmaker Luban
On the Menu bar, click on View > Reload. (Or, you can press on Ctrl + R keys at the same time.)
Install the latest Snapmaker Luban version
You can download the latest version of Snapmaker Luban from the link: https://luban.xyz/
Or, you can get it from its Github project: https://github.com/Snapmaker/Luban/releases
If you are using the latest version, or the latest version can not solve the problem, try the following tip.
Delete the configuration files and re-install Snapmaker Luban
For Windows system users.
1. Uninstall Snapmaker Luban.
2. Press the Windows logo key and the R key at the same time.
3. Copy the following command, paste it into the box, and click on the OK button.
%appdata%
4. From the pop-up folder, locate the snapmaker-luban folder and delete it.
If the tips above can not help you solve the problem, please refer to the following to get the information for further troubleshooting.
- Test Snapmaker Luban in browser
- Track information with the Developer Tool
Test Snapmaker Luban in browser
1. Open Snapmaker Luban.
2. On the Menu bar, click on View > View In Browser.
3. Then it will open Snapmaker Luban in the browser.
Track information with the Developer Tool
1. Open Snapmaker Luban.
2. Press on the Ctrl + Shift + I keys at the same time to open the Developer Tool.
3. Click on the Console tab, then take snapshots of the error messages.
Then please send an email to support@snapmaker.com to let us know if you can open Snapmaker Luban in the browser and send us the snapshot of the error messages.