Phenomenon
- The touchscreen keeps telling you "the machine is not responding, would you like to reconnect"
Cause
- The communication between the touchscreen and the controller is cut off. Their firmware versions are not compatible.
Solutions
-
Download the attached files.
-
Install program "update_V1.2.exe"
- Download the Controller firmware or Touchscreen firmware. Please contact support@snapmaker.com when you need them.
- Open the serial port by clicking the "open" button
- Click "Start Update" and choose the right file
The controller will update automatically.
Related files: