Shipping and Delivery – Snapmaker

Shipping Time and Rules

Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order at https://shop.snapmaker.com. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. If you want to receive products individually as soon as they are available, please send an email to info@snapmaker.com.

Shipping Fee

For users from EU/UK/CA/US(except AK, HI, and PR), we will provide a free shipping service if the amount of the order is over USD 99/ EUR 99. Users in other regions will be charged according to each region. You can check the shipping fee on Snapmaker's online store at https://shop.snapmaker.com by adding the products to the cart and entering the shipping address in the checkout process. Our system will calculate the shipping fee for you according to the weight of your order and your shipping address.

TAX/VAT

You are responsible for the taxes/customs/VAT etc if it exists. These are based on the value of the goods or the sum of the product price. The valuation method varies from country to country. The duty may also differ depending on the exporting country.

For EU:

The Tax/VAT fee is already included in the product price. Therefore, EU users won’t need to pay additional fees when receiving the package.

For the UK/US:

The VAT/Sales Taxes will be charged while placing the order. Therefore, UK/US users won’t need to pay additional fees after placing the order successfully.

For Other Regions:

The Tax/VAT fee is not included in the product price. Therefore, users need to assist in handling customs clearance and paying taxes while the package has arrived at customs. If you don't have any experience in this, please consult your local customs department.

Where will the product be shipped from?

We have overseas warehouses in the United States, Germany, Canada, the United Kingdom, and Australia. If your delivery address is located in the United States, European Union countries, Switzerland, Norway, Canada, the United Kingdom, or Australia, and your order is in stock, it will be shipped from the corresponding warehouses in these regions. Otherwise, your order will be shipped from the warehouse in Shenzhen, China.

Which countries can the product be shipped to？

Please refer to: https://support.snapmaker.com/hc/en-us/articles/360018951994-Which-countries-can-the-product-be-shipped-to-

Pre-Order Shipment Schedule(including the Ray and 20W/40W laser module)

Please email our customer service team at info@snapmaker.com to confirm the shipment date.