We noticed that many of you actively discussed the shipment for J1. We apologize for not delivering your J1 order according to the originally promised time due to omissions in the early stage of stocking and failure to book a suitable shipping date. However, we are happy to inform you that your J1 machine has been shipped now!
In order to let our J1 users more clearly understand the transportation mode and estimated arrival time of J1, this email will explain how the shipping works after we start to ship J1.
Order split shipping
The J1 machine and other non-J1 accessory products that you purchased in one order will be packaged separately, and they will be shipped from the Chinese warehouse by sea or other transportation methods.
If you purchase J1-related accessories, such as Paired Hot Ends and PEI Glass Plate, they will be delivered separately by express or air from China in January 2023, and the shipping time is about 2 weeks.
Tracking number query
You will receive a tracking number email from Snapmaker today. Usually, this email only contains the tracking number of one of the multiple packages (if any), and the follow-up tracking number cannot be sent together due to system reasons, but please rest assured that all packages will be delivered to your destination within 2 months. At this time, when you view the order in our store, the status will show Fulfilled.
If your order destination is in the US/EU/CA/AU, your package will be sent by sea. The tracking information will not be updated until the customs clearance of the destination country is completed.
If your order destination is outside the US/EU/CA/AU, your package will be sent by air. You can check the latest logistics status via the tracking info we sent you, and the estimated delivery time is about 2 weeks.
To optimize the delivery, we select the appropriate shipping method based on the destination of each package.
The status of ocean shipments
The following figure illustrates how it works on each step in the delivery.
The following table shows the delivery time for orders from November 8 to November 22.
We appreciate your patience and your support!